Roshan Industries “Heykart” offers the following options to you, in case of an unfortunate event you have to return the product that you bought from the website:
We offer a 30 days exchange policy.
1. In case you are not wholly satisfied with the product that has been delivered to you, you can get it exchanged from our website, but within a period of thirty days (which is counted from the day the product has been delivered), and buy any new product of the same value.
2. It should be noted that tech products only up to the amount of Rs. 1, 00,000 can be exchanged.
3. The 30 days exchange policy does not include any tech products that has been customized by you or personalized in any manner.
4. The company is not liable to exchange any product that it may find resized, reshaped, damaged or altered in any way whatsoever.
5. For the exchange of the product, the customer needs to produce the original certificate of authenticity that must have come with the product along with the original invoice of the purchase made.
6. If the customer has made use of any promotional or discount coupons in the purchase of the product, then the amount available to exchange the product will get reduced to the actual amount spent by the person after availing the offer.
7. If the new product bought by the customer is of a higher value than the one he or she is exchanging against, in that case, the customer has to pay the difference in the amount.
We offer a 30 days money return policy.
1. The company offers a refund of the money paid by the customer in case he or she wishes to return the product bought from the website.
2. Here again, only those products are liable for the 30 days money return policy which, do not exceed Rs, 1, 00, 000 in amount.
3. If the customer has made use of any promotional or discount coupons in the purchase of the product, then the amount liable to be refunded will get reduced to the actual amount spent by the person after availing the offer.
4. The refund of the amount will be directly transferred to the customer’s bank account.
5. The company will not impose any charges on the customer for returning the order. The costs of return shipment shall be borne by the company itself.
6. For the refund against the product, the customer needs to produce the original certificate of authenticity that must have come with the product along with the original invoice of the purchase made.
7. The 30 days money back policy can be availed only if the customer has initiated the return within 30 days from the day on which the product has been delivered to the customer.
8. The refund policy does not apply to any product that has been customized or personalized before the purchase.
We offer a cancellation Policy
Ahead of the product has been delivered at your doorstep, you can cancel your order online. We assure that your whole money will be refunded. If in any case, your product has been shipped but you have not received then at that time you may cancel the order as well. Unluckily, if your order has not canceled then you can follow the following steps:
1. Login to our website and visit ‘My Orders’ page.
2. Know the item you desire to cancel and click on the ‘View Details’ links.
3. When will move to detailed order page then you will find out ‘Cancel’ button on that page.
4. Press the Cancel' button, know the cause for cancellation, select a way of refund and confirm cancellation.
5. When your cancellation request is made, Roshan Industries will make sure that the cancellation is processed as early as possible